Refund policy

We want you to love your shopping experience with Peddle Pulse. If something isn’t right, we’re here to help. Please read our return and refund terms below.

1. Return Eligibility

You may request a return if:

The product is unused, unworn, and in original packaging

All tags, accessories, and box contents are intact

The request is made within 4 of delivery

Items must be in resellable condition.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Return requests must be submitted within [4 DAYS] from the date of delivery.

Requests made after this window may not be accepted.

3. Refund Process

Once we receive and inspect the returned product:

We will notify you of approval or rejection

Approved refunds will be processed within 7 DAYS

Refunds are issued to the original payment method only

If the refund fails due to bank/payment issues, we may offer store credit as an alternative.

4. Exchanges

Exchanges may be offered if:

The product is defective

You received the wrong item

The requested replacement item is in stock

If out of stock, we will offer a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Share photos/videos of the issue

We will arrange a replacement or refund at no extra cost

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Personal care items

Beauty or grooming products

Innerwear, socks, or similar items

Clearance sale or “final sale” products

Used or damaged items not due to our error

7. Return Shipping Costs

If the return is due to our error (wrong/damaged product):

We cover all return shipping costs.

If the return is due to a customer reason (change of mind, wrong item ordered):

Return shipping fee may be deducted from the refund or charged at actual courier rates.

8. Contact Information

For any return, exchange, or refund queries, reach us at:

Email: [EMAIL ADDRESS]

Support Hours: Mon-Fri (10:00AM-6:00PM)

We’re here to help make your experience smooth, fair, and stress-free.